Director - Site Reliability Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Overview :

Join Visa's Technology Organization, a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world's most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. As a Director in the Site Reliability Engineering (SRE) function, you will lead efforts to ensure stability, security, and efficiency of our applications and systems, driving continuous improvement and innovation.

Key Responsibilities :

• Security and Safety : Ensure the security and safety of application services and platforms. Lead efforts to enhance operational practices focusing on efficiency, security, and excellence.
• Zero Downtime : Maintain zero downtime by swiftly addressing any issues to ensure the environment is always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing.
• Environment Management : Oversee all activities within the environment, including deploying new code.
• Team Leadership : Inspire and lead the team to deliver strategic and innovative approaches that drive Visa's growth. Provide mentorship and foster a culture of collaboration and continuous improvement.
• Stakeholder Partnerships : Build strong partnerships with key stakeholders, including product management, engineering, design, and operations.
• Strategic Impact : Impact strategic decisions at all levels by interacting with other leaders on complex issues and applying strong judgment and analysis.
• Effective Communication : Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.
• Automation and AI : Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive.
• Cloud Infrastructure : Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime.
• Problem Resolution : Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution.
• Information Sharing : Proactively share important context and information with relevant stakeholders.
• Operational Excellence : Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications :

Preferred Qualifications

Education and Experience :

Technical Skills :

Leadership and Communication :

Join Visa's Global SRE team to design, enhance, and build a highly available, secure, scalable, and resilient infrastructure in an agile environment. Be part of a dynamic team that ensures the seamless operation of critical services worldwide, maintaining the high standards of availability, security, and performance that our customers rely on. This is a hybrid position, allowing flexibility between remote and office work, with an expectation to be in the office 2-3 days a week based on business needs.

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 176,400.00 to 256,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.