Sales Operations II - AMZ9182375

Sales Operations Ii

Employer : Amazon Dev Center U.S., Inc.

Job Location : Seattle, Washington

Job Number : Amz9182375

Position Responsibilities :

• Manage and facilitate end-to-end billing processes within the AWS Billing organization to ensure accurate and timely delivery of billing artifacts to customers.
• Collaborate with cross-functional teams, including engineering, finance, and customer support, to resolve billing discrepancies and improve operational efficiency.
• Monitor and manage the billing lifecycle, from data collection and validation to artifact generation and customer delivery, meeting strict service-level-agreement (SLAs) and quality standards.
• Identify and implement process improvements to optimize billing workflows, reduce processing time and minimize errors.
• Leverage analytical tools and dashboards like Power BI and AWS Quicksight to track and report key performance indicators (KPIs) for billing operations and provide actionable insights to leadership.
• Serve as the primary point of contact for escalations and high-priority issues, ensuring prompt resolution and customer satisfaction.
• Support audits and compliance initiatives by developing and maintaining documentation for private pricing processes and procedures.

Position Requirements :

Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8 : 00am-5 : 00pm, Salary Range $88,100 / year to $154,100 / year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, visit : https : / / www.aboutamazon.com / workplace / employee-benefits.