Computer Services Specialist - IT Support Technician II

Kansas City Missouri Police DepartmentKansas City, MO, US

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Overview

Computer Services Specialist II, Tech II – Information Services Division / Information Technology Support Unit, Kansas City Missouri Police Department

Compensation

Starting monthly salary : $4,339
Pay range : 53
Vacancy status : Vacant
Expiration date : September 5, 2025

Responsibilities

Coordinate, configure, install, test, and troubleshoot all personal computer hardware / software, printers and other peripheral devices connected to the Department's network; work as part of an established team to deliver service excellence and the highest quality customer service to users of the KCPD / REJIS criminal justice network.

Provide customer-centric technical support to users department-wide with emphasis on superior service; help instill the importance of service.

Provide a higher level of technical support and troubleshooting compared with Technician I.

Provide assistance concerning the use of computer hardware and software, including printing, installation, network connectivity, electronic mail, and operating systems.

Maintain work tickets, requests, and time-logs within the service desk software.

Understand department protocol, methods, and security related to installation and maintenance of hardware and software.

Serve as alternate timekeeper of assigned shift.

Provide to Computer Services Specialist I an outstanding example of teamwork.

Assist in troubleshooting for all end-user devices; provide training as needed.

Research availability of hardware and software as required for diagnosing and correcting problems.

Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems, or appropriate software.

Assist in product evaluation and testing of hardware / software for future improvements, feasibility, and applicability to department products, including evaluation, testing, and recommendations regarding product potential.

Assist in creating and maintaining standard operating procedures (SOPs).

Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain reliable and predictable attendance.

Continue advancing skills through research, attendance at educational conferences and relevant courses or workshops.

Perform related duties as required and understand that essential functions may be redefined to comply with ADA / ADAAA and MHRA guidelines.

Qualifications

High school diploma or equivalent.

CompTIA A+ certification required; Network+ certification preferred.

Five years of experience performing advanced end-user support; internal promotion may require advanced knowledge of KCPD devices and network.

Comparable work experience and technical / vocational training considered.

Ability to establish and maintain effective working relationships and contribute to a positive team atmosphere within the Section / Unit / Division.

A valid Missouri driver's license and a good driving record.

Physical Requirements

Lift up to 50 pounds; ability to bend, crawl, carry equipment, kneel, climb, and work on the floor under counters and desks multiple times a day.

Job Location and Travel

Position operates in a standard office environment 40% of the time; remaining 60% is travel and work at other remote sites within the Kansas City area.

Equipment

Personal computers, software, printers, laptops and peripherals

Small hand tools

Vehicle

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Law Enforcement

Equal Employment Opportunity

The Kansas City Missouri Police Department employment practices are designed to hire, promote, and assign members without discrimination on the basis of race, color, national origin, limited English proficiency, sex, sexual orientation, gender identity, age, religion, disability, or low-income level.

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