Technology Manager (Hybrid)

Technology Manager - Workforce Center

Under the guidance of the Director, the Technology Manager leads the strategy, development, and administration of the Workforce Centers comprehensive technology ecosystem, driving digital innovation to support the Centers mission, revenue goals, and growth trajectory. This role oversees the design, implementation, and optimization of a modern tech stack for virtual learning, business operations, and customer engagement. The manager ensures operational excellence across platforms, aligns technology with strategic goals, and delivers exceptional IT service to more than 1,000 students, instructors, and staff annually. This is a position focused on both hands-on systems management and high-level planning to expand the Center's impact and technological capabilities.

Primary Job Responsibilities

• Manage student-facing systems including Canvas (LMS), DestinyOne (or future registration platforms), Salesforce, Zoom / WebEx, website infrastructure including WordPress, and platforms for virtual labs and digital courseware. Enhance user experience, optimize system performance, and coordinate vendor relationships to support scalable, high-quality learning.
• Oversee core business technologies such as email marketing, customer engagement tools, digital badging, and evaluation platforms. Ensure seamless integration, accurate data, workflow automation, and continuous improvement across the technology stack.
• Provide responsive first line IT support and services to over 1,000 users annuallyincluding students, instructors, and staffensuring platform reliability, accessibility, and user satisfaction.
• Lead technology projects that support program expansion and operational growth. Oversee all phases from planning to execution, ensuring alignment with strategic objectives and timelines.
• Supervise technical staff responsible for systems support, data operations, and virtual learning infrastructure. Set clear performance goals, foster professional development, and promote a collaborative, high-performing team environment.
• Collaborate with internal and University stakeholders to uphold data security, accessibility, and compliance, while serving as the primary point of contact for SLU IT Services and external vendors.
• Manage licensing and lifecycle operations for student-facing software and virtual labs.
• Monitor system usage, maintain documentation, streamline workflows, and contribute to long-term technology planning to support Center growth and efficiency.

Knowledge, Skills and Abilities

Minimum Qualifications

Remote / In-Person Expectations

This position will require the individual to work primarily in the office, with the flexibility to work up to one day per week remotely upon completion of the first 6 months of initial onsite training and familiarizing with department work and operations in compliance with the requirements of the SLU Remote Staff Flexible Work Policy.

Function

IT Technologists

Scheduled Weekly Hours :

40

Saint Louis University is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military / veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and / or with the interviewing process, please contact Human Resources at 314-977-5847.