Certified Medical Assistant (CMA) - Patient Engagement Center Triage

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Certified Medical Assistant - Patient Engagement Center

• $7,500 Commitment Bonus for Eligible Candidates

Certified Medical Assistant certification is required prior to beginning position.

The Duke Primary Care Patient Engagement Center (DPC PEC) is a high-volume, patient-focused call center that plays a key role in supporting the entire Duke Primary Care network. Handling over 3,500 calls each day, the center provides telephonic assistance for a wide range of needs-including acute and chronic conditions, preventative care, specialty referrals, and prescription refill requests. Staff also manage a dedicated prescription refill line and ensure patient messages are returned promptly and with compassion. With a strong focus on clear, consistent, and caring communication, the DPC PEC helps patients stay connected to their care teams and feel supported every step of the way.

Location : 14Moore Drive Research Triangle Park, NC 27709

Hours : 8am - 5pm

What you will do :

Clinical responsibilities :

Administrative responsibilities :

What you will need : Education :

Education

Experience

Level I No experience required.

Level II Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

Degrees, Licensure, and / or Certification

Knowledge, Skills, and Abilities :

Job Title : MEDICAL ASSISTANT, CERTIFIED

Job Code : 4261

FLSA : N

Job Level : C2

Revised Date : 01 / 30 / 2023

Supervisory Responsibility : No

Duke University is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.