Job Description
Job Description
Automotive Customer Service BDC Consultant
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get customers in the door.
Required Duties Include handling heavy inbound and outbound calls, follow-up calls and a commitment to increase customer service satisfaction with each and every customer!
Hubler Automotive Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. If you are looking for an opportunity with excellent career growth while working for a company that is dedicated to their employees then join our team and help us grow to the next level!
What We Offer…
- Full time positions
- Immediate Openings
- Medical, Dental & Vision, Life Insurance
- Long-Term & Short-Term disability
- 401K
- Paid vacation
- Tremendous Product
- Ongoing Training
What You’ll Be Doing…
Answer all incoming phone calls and schedule sales appointmentsMake outbound calls to schedule sales appointmentsLog all customer comments and leave detailed notes in the CRMSchedule follow up contact for each customerConfirm scheduled appointmentsReschedule no show or cancelled appointmentsFollow up with sales as needed to ensure appointments are marked correctlyKeep accurate, complete, and up to date information for all customers in the CRMContact customers based on current marketing initiativesRespond to customer website requests dailyAssist with other duties as assigned by supervisorMeet or exceed monthly goals!What You’ll Need…
High school diploma or equivalentPrevious experience with phones or telemarketing experience in the automotive or customer service fields is highly preferableDemonstrate a professional, enthusiastic and friendly attitude at the first point of contact with any potential or current customerAbility to communicate, read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsOrganized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasksProficient use of computers / business machines