Personal Lines CSR - Insurance

Overview :

We are seeking a personable and detail-driven Personal Lines Customer Service Representative (CSR) to join our client team. This position focuses on providing outstanding service and support to personal lines clients. Quality relationship management, attention to details and policy care.

Key Responsibilities :

Deliver exceptional service to personal lines clients via phone and email.

Process endorsements, renewals, policy changes, cancellations, and reinstatements.

Review policy documents for accuracy and ensure coverage adequacy.

Maintain accurate, organized client files within AMS360 .

Communicate with carriers to resolve billing, claims, or policy questions.

Assist producers and account managers with service-related tasks and client communication.

Qualifications :

Active Property & Casualty license (required).

• Proficiency with AMS360  (required).

1–3 years of personal lines experience in an independent agency perfered

Strong knowledge of personal lines coverages including Auto, Homeowners, Renters, and Umbrella.

Excellent communication, problem-solving, and multitasking abilities.

Commitment to accuracy, dependability, and exceptional customer service.

What We Offer :

Competitive compensation based on experience

Paid time off and holidays.

A collaborative, service driven culture that values long term relationships and team success.

Please contact Nigel Jenkins at 515.336.6878 or send your confidential resume to nigel.jenkins@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.