Switchboard OperatorHinsdale, IL

Switchboard Operator

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute :

AdventHealth switchboard operators compassionately service an average of 95,000 calls per month for 8 hospitals in a 24 / 7 environment and provides support upon request for multiple CFD-S standalone facilities. Operators frequently engage in essential communications with hospital leaders, physicians, clinical staff and security. Accountable to communicate vital information to maintain the safest environment for patients and employees. Critical responsibilities to learn and communicate up to 15 emergency codes which may include contacting a 911 operator. Make accurate overhead page announcements and send emergent mass communication text messages timely. Is the first point of contact for initiation of Code Blue & Rapid Response Team response. Numerous hours are covered with the single operator on shift being accountable for responding immediately and expertly to emergent and life threatening situations. Contacts after-hours on-call staff and coordinates response to patient care request. Valuable qualities the switchboard operator utilizes is their knowledge, hospital experience and sound judgement towards quick and appropriate action in situations that impact patient and employee safety. Maintains flexibility in work schedule and performs tasks to meet the needs of CFD-S Operator Services. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team :

• Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff.
• Maintains a courteous and professional manner when answering calls.
• Demonstrates skill and proficiency when executing overhead announcements
• Updates and maintains all on call lists for staff when notified of changes.
• Forwards calls promptly to proper departments, patient rooms, or staff as necessary.
• Demonstrates communication skills appropriate for interactions with adolescent, adult, and geriatric callers, using service standards and service recovery techniques.
• Contacts key personnel after hours as needed.
• Maintains an operational call log of all activities, requests, and issues.
• Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure.
• Provides excellent customer service and maintains respectful relationships with all stakeholders.
• Other duties as assigned.

Qualifications

The expertise and experience you'll need to succeed :

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category : Operations

Organization : UChicago Medicine AdventHealth Great Lakes

Schedule : Full-time

Shift : 1 - Day

Req ID : 25037888

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.