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IT SYSTEMS SUPERVISOR

IT SYSTEMS SUPERVISOR

Lion Productivities Holdings LLCEl Paso, TX, US
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Job Description

Job Description

About the Role

Lead day‑to‑day IT operations for our U.S. sites—ensuring secure, reliable systems, excellent end‑user support, and smooth delivery of infrastructure projects.

What you’ll do

  • Supervise service desk / field support; set priorities, SLAs, and escalations
  • Own preventive / corrective maintenance, patching, and endpoint compliance
  • Administer AD / Entra ID, M365, Windows Server, virtualization, storage & backups
  • Oversee LAN / WAN / Wi‑Fi / VPN / SD‑WAN and firewall policies; ensure uptime at stores / warehouses
  • Implement security controls (EDR / AV, least‑privilege, email security) and DR / BCP
  • Manage asset inventory / licensing, vendors, quotes, renewals, and warranties
  • Maintain SOPs / runbooks / KBs; report KPIs (SLA, MTTR, patch compliance, availability)

What you’ll bring

  • 5+ years in IT operations (2+ in a lead / supervisor role)
  • Strong with AD / Entra ID, M365, Intune / SCCM, Windows Server, patching
  • Basic Server and Database Skills
  • Solid networking (routing / switching / VLANs), VPNs, Wi‑Fi, firewalls
  • Virtualization (VMware / Hyper‑V), storage, backups / DR (e.g., Veeam)
  • Clear communication, stakeholder management, and documentation
  • Customer Service Orientation
  • Strong Communication Skills
  • Problem-Solving Skills
  • Availability and Flexibility
  • Stress Management
  • Understanding of Business Processes
  • Hardware Troubleshooting
  • Operating System (OS) Proficiency

    • Nice to have

  • Retail / warehouse experience : POS, scanners, label printers, cameras
  • SAP / ERP / WMS exposure; identity governance
  • Certifications : ITIL, Microsoft, Network+ / Security+, CCNA
  • Scripting / Automation
  • Bilingual English / Spanish

    • Benefits

    Medical, retirement, paid time off, and other company benefits.

    Work Location

    In person – El Paso, TX

    EEO

    We are an Equal Opportunity Employer.

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