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Field Service Supervisor

Field Service Supervisor

Genuine Parts CompanyUS
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SUMMARY :

Under limited supervision, the Field Service supervisor functions as the lead of a field

service team and oversees technicians to ensure their work is performed effectively. The

Supervisor is involved in team decisions, hiring, training, and is required to make sure the

team follows all SOP's, KPI's and Lean Six Sigma programs.

JOB DUTIES

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

  • Develops and implements best practices and procedures to enhance business growth.
  • Manages service personnel to ensure they meet customer's expectations and

requirements.

  • Ensures that every technician has the proper training and certifications to meet the needs
  • of the job.

  • Schedules service jobs and assigns personnel to specific jobs and duties.
  • Ensures that service personnel are provided the proper equipment and tools needed to
  • perform jobs correctly and safely.

  • Ensures the service team adheres to all new SOP's, KPI's and Lean Six Sigma
  • programs.

  • Assists Manager and / or Account Specialist in customer surveys and is able to review
  • jobs for quotes.

  • Participates with Manager in hiring new Field Service Technicians.
  • Tracks all training for each technician.
  • Performs other duties as assigned.
  • EDUCATION & EXPERIENCE

    Typically requires an associate's degree and five (5) or more years of related experience or

    an equivalent combination of education and experience.

    KNOWLEDGE, SKILLS, ABILITIES

  • Specific knowledge of field service duties required
  • Ability to work with the team in the field when the need arises
  • Ability to maintain a positive attitude and productive, driven work ethic required
  • Strong interpersonal, analytical, and problem-solving skill required
  • Ability to remain calm and clear-headed in an emergency required
  • Good communication skills required
  • PHYSICAL DEMANDS :

  • Push / pull up to 50 pounds
  • Lift / carry up to 50 pounds
  • Lift bulky objects
  • Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat,
  • forward reaching, overhead reaching, reach and lift, ladder climb and carrying / crawling.

  • Working conditions may be indoor and / or outdoor. Noise level may be loud at times.
  • LICENSES & CERTIFICATIONS : Excellent driving record preferred. All company vehicles

    are subject to continuous video monitoring.

    Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest

    GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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