Job Inside Sales Specialist

Inside Sales Specialist

The Inside Sales Specialist will partner with outside sales, internal business units, and leadership to drive Mazzella Companies' strategic vision of being a Brand of Choice. Serve as the customer's advocate by responding to inbound inquiries, making outbound calls, following up with customers, initiating proactive contact with customers, and collaborating with manufacturing to ensure operational excellence. This role will coordinate efforts with all required departments to manage workflow and champion the sales process.

Responsibilities

Customer Focus

• Provide a positive customer experience that instills confidence and comfort in every transaction
• Exceed expectations by providing superior customer service to increase customer attraction and retention
• Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations
• Nurture customer relationships to ensure proper support
• Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer / account information, to support increased product sales goals
• Coordinate delivery times with production to achieve customer satisfaction if normal lead times are not adequate
• Collect market data to create and analyze reports resulting in gross margin management
• Relate to diverse customers in an inclusive manner
• Know your customer well enough to understand their thresholds and anticipate their inquiries
• Be a Mazzella Companies' ambassador

Results Driven

Collaboration - Internal

Collaboration - External

Follows Up

Sales Acumen

Technical Aptitude

Detail Oriented

Qualifications

Education

A high school diploma or GED is required. A military background, a community college degree, or trade school accreditation works as well for this position

An undergraduate degree from an accredited college / university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline is encouraged. In the absence of a degree, directly related job experience serving in strategic account management and industrial sales role. Years of experience, and proven knowledge, may offset the degree requirement

Inside Sales Specialist Experience & Skills

A minimum of three to five years of customer service, professional account management, and / or industrial sales with proven record of meeting / exceeding sales goals

Required Skills

Preferred Skills

Must successfully complete a criminal background check, physical, drug screen and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella :

Mazzella Core Values :

Be Safe personal commitment to all stakeholder's well-being; purposeful control of risk

Be a Lifelong Learner routinely acquire new skills and capabilities that bring value

Be Humble lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart common sense about people, good judgement, and intuition around their impact on group dynamic

EOE / Drug Free Workplace