Support Engineer I

A company is looking for a Support Engineer I who can support a remote-first, flexible shift schedule.

Key Responsibilities

Provide hardware and firmware deployment support for appliances and assist with configuration of network infrastructure

Engage in troubleshooting activities and assist with the initial stages of ticket handling

Act as the single point of contact for customer questions and concerns while utilizing a ticketing system for communication

Required Qualifications

Two years of experience in B2B Technical Support

In-depth knowledge of the OSI Model

Understanding of network infrastructure routing and switching concepts

Ability to work cooperatively with others within the organization

Reliable attendance and ability to work in fast-paced environments