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Desktop Support L1
Desktop Support L1Service Global, Inc • Riverview, FL, US
Desktop Support L1

Desktop Support L1

Service Global, Inc • Riverview, FL, US
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Overview

This role will be to provide overall hardware / software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

Responsibilities

  • Image and install software on Windows, and Apple laptops / desktops including IMAC (installations, moves, additions, and changes) and Remote support
  • Troubleshoot post deployment issues on multiple computer platforms : Windows, Macintosh and mobile devices
  • Printer break-fix and installation
  • Disposal, redeployment and Asset reclaim
  • Shipping coordination
  • Data Backup and Data Recovery coordination
  • Hardware Refresh
  • Warranty and Out-of-warranty repair and replacement
  • Depot Services
  • Walk Up Support
  • Spare parts management
  • Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
  • Executive (VIP) Support
  • Audio and Video Support including Health Checks
  • Inventory and Asset Management - Depot Operations
  • Coordinate with external vendors for dispatch support
  • Identify and resolve hardware and software application conflicts
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
  • Responsible for asset tagging and entering all incoming equipment into our asset management system
  • Collaborate with cross functional teams to properly onboard incoming new hires
  • Ensure that hardware is properly assigned and updated into our management system
  • Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
  • Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware
  • Ensure that resolutions are consistent with company standards and policies

Requirements / Qualifications

  • Prefer 3-5 years IT experience, including technical training
  • Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
  • Experience with imaging windows 10 OS.
  • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
  • Networked printer experience (queue creation, server maintenance, etc.)
  • Experience in using PC-based word processing, presentation, and e-mail software preferred
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Experience working in or supporting a call center or help desk environment
  • MCP and or A+ Certifications
  • Aptitude for learning
  • Excellent oral and written communication skills
  • Ability to work in teams and in a team environment
  • Able to lift up to 50 pounds
  • Own car for transportation (mileage will be reimbursed by policy)
  • Valid driver's license

    • Mandatory Skills

    Break-fix support / IMAC support

    J-18808-Ljbffr

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    Desktop Support • Riverview, FL, US

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