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Veterinary Client Service Representative, Part Time, AERA

Veterinary Client Service Representative, Part Time, AERA

Ethos Veterinary HealthWest Caldwell, NJ, US
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Veterinary Client Service Representative, Part Time   Are you a compassionate, enthusiastic "people person" with a love for animals?

Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference?

If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ , wants YOU to be our next Client Service Representative .

Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets.

As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care.

Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community.

In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24 / 7, 365 days a year.

From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves About the Role :

  • We are seeking a dependable and compassionate Client Service Representative to join our emergency and specialty veterinary hospital team on weekend days.
  • This role is ideal for someone who excels in a fast-paced environment, remains calm under pressure, and is dedicated to delivering excellent client experiences during weekend day shifts.

Responsibilities Include (but not limited to) :

  • Essential Functions : Greet clients, manage phone calls, triage urgent cases, process payments, and support both clients and clinical staff.

    • Educate and Support :

  • Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.

    • Appointment Coordination :

  • Assist clients in scheduling appointments at hospital, ensuring a seamless and efficient process.

    • Communication Mastery :

  • Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.

    • Record Keeping :

  • Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.

    • Compensation :

  • $21 as base hourly compensation +$$ Weekend differential offered Anticipated Schedule : Part Time Saturday & Sunday 7am - 5pm What You Can Expect : At Animal Emergency & Referral Associates , we believe in taking care of you so you can provide the best care for our beloved pets.

    • We value your well-being :

  • Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.

    • We value your professional growth :

  • We are committed to mentoring our team to help you reach your full potential.

    • We have a friendly / inclusive culture :

  • Step into an environment where mutual respect and kindness thrive.
  • You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise .

    • What We're Looking For :

  • Exceptional First Impressions : Are you the person who effortlessly leaves a positive and lasting first impression?
  • We want you!
  • The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

    • Adaptability and Multitasking :

  • In our fast-paced environment, versatility is key.
  • If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.

    • Customer Service Excellence :

  • If you've excelled in customer service, you know the importance of building positive relationships .
  • Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

    • Flexibility and Adaptability :

  • Be a team player who thrives in a collaborative environment , adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

    • Qualifications :

  • 1 year of customer service experience in the veterinary or human medical field preferred, or experience in a high-volume client service role.
  • Familiarity with payment collection processes.
  • Strong communication, multitasking, and organizational skills Comfortable working evenings, weekends, and holidays as needed Ability to remain professional and composed in high-stress situations Proficient in basic computer systems; experience with veterinary software a plus Passion for animals and a commitment to client service excellence Proven ability to maintain high accuracy in data entry.
  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
  • If you’re ready to take on a rewarding role that combines communication, organization, and compassion, we’d love to hear from you.

    • Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!

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    Veterinary Client Service Representative • West Caldwell, NJ, US

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