Computer Infrastructure Support Associate

Payrate : $23.00 - $24.67 / hr.

Summary :

Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties

Responsibilities :

• Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. Typical Examples : imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• Documents / records : Typical Examples : contact lists process logs problem incidence reports customer information updates - exterior ship orders inventory, maintenance, or other service records handling standard facilities administration requests
• Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre- established and documented solutions.
• Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations Typical Examples : understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Qualifications :

Pay Transparency : The typical base pay for this role across the U.S. is : $23.00 - $24.67 / hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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