Field Service TechnicianStar Cinema Grill & Culinary Khancepts • Houston, TX, US

Field Service Technician

Star Cinema Grill & Culinary Khancepts • Houston, TX, US

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Job Description

Position Overview

We are seeking a Field Service Technician to support restaurant and hospitality operations by installing, maintaining, and supporting critical technology systems. This role is hands-on, focused on point-of-sale (POS) systems, networking equipment, and business applications that power day-to-day operations. The ideal candidate enjoys field work, problem-solving, and partnering with teams to deliver seamless guest and employee experiences.

Key Responsibilities

System Installation & Maintenance

Install, configure, and maintain POS systems (Toast, RTS, Heartland) and peripherals (printers, cash drawers, handheld devices).
Deploy and support kitchen display systems (KDS), call connect systems, and service screens.
Set up new locations and support system rollouts.

Networking & Infrastructure

Support configuration and troubleshooting of routers, switches, VLANs, Datto devices

Assist with connectivity and communication across ISP, local network, and devices (escalating to network team when needed).

Software & Application Support

Update, maintain, and support software platforms including R365 (scheduler, invoicing, inventory), OpenTable (setup, user management), and PopMenu.

Support end-user access, permissions, and integrations.

Assist with system audits, updates, and proactive fixes.

Training & Support

Provide training to managers and staff on POS, software, and hardware.

Help teams understand system communication between network, ISP, and local devices.

Deliver responsive on-site and remote support for technical issues.

Preventive Maintenance & Audits

Conduct site visits to identify issues and perform proactive maintenance.

Audit technology as part of store walk-throughs (TVs, monitors, screens, network equipment, POS).

Maintain accurate device / asset tracking and assist with device rollouts.

Collaboration & Documentation

Partner with Operations and Corporate Systems teams to meet project deadlines.

Log service tickets, project work, and resolutions.

Support special projects assigned by leadership.

Qualifications

Required

13 years of experience in field service, IT support, or hospitality systems.

Working knowledge of POS systems, routers, Datto, NTB / camera systems, and networking basics.

Strong troubleshooting skills for hardware, software, and connectivity issues.

Excellent communication, teamwork, and customer service mindset.

Ability to multitask and stay detail-oriented while managing multiple projects.

Valid drivers license and ability to travel to multiple sites.

Ability to lift / install equipment up to 50-lbs and perform cabling / rack work

Preferred

Experience in restaurant / hospitality environments and workflows.

Familiarity with R365, Toast, RTS, Heartland, OpenTable, and PopMenu.

Experience with ticketing systems and asset tracking tools.

Awareness of inventory and scheduling workflows in restaurant systems.

Work Expectations

Primarily on-site (River Oaks office + field locations).

10-hour shifts, TuesdaySaturday, 10am7pm (Days and hours are based on business / project needs; occasional nights / weekends may be required with advanced notice)

Travel reimbursement provided.

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