Retention RepresentativeVirtualVocations • Fremont, California, United States
Retention Representative
VirtualVocations • Fremont, California, United States
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- serp_jobs.job_card.full_time
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A company is looking for a Retention Representative to assist members with Government health program applications and improve membership retention.
Key Responsibilities
Provide member resolution by researching and documenting inquiries regarding program eligibility and application processes
Develop and maintain relationships with existing members, guiding them through the recertification process
Complete required paperwork and documentation, ensuring accurate tracking of member accounts and activities
Required Qualifications
High School Diploma required
Previous customer service experience
One to two years of related experience preferred
Proficiency in Microsoft Office (Excel, Word, Access) and Lotus Notes
Proficiency in one or more languages other than English is a plus
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Retention Representative • Fremont, California, United States
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