Lead Support Engineer

Support Engineer – Team Lead

Lead and mentor a team of support engineers focused on Connex / Base24 applications running on HPE NonStop / Tandem systems.

Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.

Act as the first point of escalation for complex or high-priority customer issues.

Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.

Drive root cause analysis and implement preventive measures for recurring incidents.

Maintain and update operational documentation, runbooks, and support procedures.

Strong analytical, problem-solving, team collaboration, and decision-making skills.

Seniority level

• Mid-Senior level

Employment type

Job function

J-18808-Ljbffr