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Field Service Technician II

Field Service Technician II

Premise One LLCTempe, AZ, US
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The Field Service Technician II plays a crucial role in troubleshooting, maintaining, and repairing low voltage systems, including network infrastructure, surveillance cameras, servers, NVRs, access control hardware and software, and audio-visual systems.

Reporting directly to the Service Manager, this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service.

The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I, providing guidance and support to help them develop the skills necessary for advancement.

Participation in Premise One's on-call service program is a key component of this role.

Key Responsibilities Safety & Site Preparation :

  • Conduct pre-work site assessments and safety checks to ensure a safe working environment.

Customer Service Excellence :

  • Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.

    • Field Leadership :

  • Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.

    • Project Execution :

  • Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards.

    • Autonomous Field Operations :

  • Operate independently in the field, making informed decisions to resolve technical issues on-site.

    • Technical Troubleshooting :

  • Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards.

    • Testing & Documentation :

  • Test all repairs on-site in alignment with Service Operations and Engineering policies.
  • Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards.

    • On-Call Rotation :

  • Participate in the on-call rotation, providing emergency after-hours service as required.

    • Vehicle Maintenance :

  • Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition.

    • Professional Conduct :

  • Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions.

    • Continuous Improvement :

  • Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.

    • Communication :

  • Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.

    • Additional Duties :

  • Perform other related services as required on-site, with flexibility to adapt to changing job demands.

    • Qualifications Experience :

  • 5+ years of experience in Audio Visual, Security, Intercom / Paging, and Infrastructure Cabling.

    • Technical Knowledge :

  • Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.

    • Industry Expertise :

  • Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR.

    • Security Background :

  • Preferred candidates will have a robust background in physical security systems.

    • Mechanical Aptitude :

  • Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics.

    • Desired Certifications & Training Genetec Software House Lenel Feenics Milestone Avigilon Crestron Skill Requirements Flexibility :

  • Willingness to work overtime as needed to meet construction and service schedules.

    • On-Call Capability :

  • Ability to support 24 / 7 client SLAs and respond to emergencies when required.

    • Travel :

  • Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%.

    • Technical Proficiency :

  • Competent in using computers and industry-specific software.

    • Physical Requirements :

  • Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods.

    • Driving Record :

  • Must possess a clean driving record and hold a current state driver's license.
  • Join our team and become a key player in delivering top-tier service and technical expertise to our valued clients!
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