Senior Director of Administration

Senior Director Of Administrative Operations

Impact is hiring a Senior Director of Administrative Operations for our Nationally ranked Best and Brightest Workplace! Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.

This senior leadership role is responsible for overseeing the administrative functions for Managed Services, Print, and internal operations. The Senior Director of Administrative Operations will drive operational excellence, ensure cross-functional alignment, and implement scalable processes that support business growth and client satisfaction. This role is pivotal in ensuring that administrative functions are not only efficient and accurate but also aligned with Impact's strategic goals and client experience standards.

Responsibilities

• Lead and oversee teams managing sales orders, lease documentation, ERP entry, billing accuracy, funding coordination, and national account administration
• Ensure timely credit approvals, rate concessions, buyout quotes, and compliance with pricing and legal standards in collaboration with leasing partners
• Oversee procurement operations including vendor negotiations, sourcing strategy, and contract management while driving cost-effective purchasing and compliance
• Manage post-sale client engagement, including contract setup, billing inquiries, escalations, and service adjustments to maintain satisfaction and strong client relationships
• Direct and coordinate Shipout / Shipin orders, dealer relationships, agreement setup, installation logistics, and billing reconciliation to support multi-location service standards
• Provide oversight of Accounts Payable / Receivable, ensuring accuracy, timeliness, and alignment with financial controls
• Partner cross-functionally with Sales, Finance, IT, Legal, and Service Delivery to streamline administrative processes and support enterprise-wide initiatives
• Act as a liaison for executive leadership on administrative matters, contributing to strategic projects and business priorities
• Foster a high-performance team culture through coaching, mentoring, performance management, and succession planning

Things We Are Looking For

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world one person, one company, one community at a time.

At the heart of everything we do are our core values, which guide how we work, grow, and succeed together :

Benefits

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!