IT Applications Lead (Workforce Management )

Job Description :

The Lead, IT Applications (Supply Chain - WFM Applications) will play a pivotal role in managing and supporting retail systems, with a specific focus on UKG Dimensions or UKG Workforce Central hosted on cloud platforms. The role requires a deep understanding of retail dynamics, particularly in Distribution Centers, within a complex and highly integrated environment. The successful candidate will have a blend of technical expertise, project management skills, and the ability to work independently to resolve various issues.

The IT Application Lead for Supply Chain -Workforce Management (WFM) Applications

leads projects that apply new or existing technologies and solutions to solve business needs.

This resource partners with the business to determine system needs, influencing and guiding the. The IT Applications Lead also serves as a functional and technical expert in one or more disciplines and works with software and / or hardware vendors

on enhancements and production issues.

• Develop partnership, acting as a liaison between technical and business teams to understand, troubleshoot, interpret, and advise on technical questions / issues / projects or business use cases. Participate in the full lifecycle of WFM implementations from discovery through design, build, test, and user adoption. Discover and analyze business requirements and business processes.
• Act as the technical lead for Workforce Management Systems and interact with the
• Operations team and software vendors.
• Collaborate with internal and external IT teams to resolve / improve IT processes and

procedures. Maintain stability and quality of service by ensuring standard operation standards and processes are followed and kept current.

Key Responsibilities :

Requirements

Required Qualifications :

Preferred Qualifications :