Customer Success Manager and Writer - Apple Ads at Apple Cupertino, CA Job at It

Overview

Customer Success Manager and Writer - Apple Ads, Cupertino, California, United States. Marketing. Posted Apr 24, 2025. Role : 200601244.

Responsibilities

Lead the development of impactful customer stories by identifying, sourcing, and prioritizing narratives that align with strategic business objectives.

Manage the full story lifecycle from planning and interviews to approvals and final delivery, ensuring on-time, high-quality output.

Conduct in-depth customer interviews to uncover authentic, results-driven stories that highlight clear business outcomes.

Craft a variety of content (case studies, testimonials, articles, video scripts) to animate customer journeys with clarity and emotional resonance.

Collaborate with marketing, product, and sales teams to gather insights, align messaging, and identify strong customer advocates.

Oversee the content approval process, ensuring accuracy, brand consistency, and stakeholder sign-off.

Build and maintain systems to support efficiency and scale (content calendars, centralized repository of published / in-progress stories).

Ensure stories are optimized for multiple formats (Keynote presentations, web pages, videos, and short- and long-form narratives).

Minimum Qualifications

Bachelor's degree in Journalism, Communications, Marketing, Advertising, or related field.

8+ years of professional writing experience with a background in journalism, storytelling, or content marketing.

Excellent writing, editing, and proofreading skills with strong structure, voice, and tone.

Portfolio of published customer case studies or journalistic features.

Strong interviewing and editorial skills with the ability to translate complex customer experiences into clear, compelling narratives.

Preferred Qualifications

Strong interpersonal and communication skills; comfortable working with customers, including executives.

Project management experience with multiple deadlines and stakeholders.

Understanding of campaign performance metrics and the value of highlighting customer success to drive business outcomes.

B2B marketing experience, especially in a growth-stage or high-velocity environment.

Pay & Benefits

Base pay range : $146,800 – $274,500, determined by skills, qualifications, experience, and location. Eligible for discretionary bonuses or commissions, and relocation where applicable. Benefits include comprehensive medical and dental coverage, retirement benefits, product discounts and free services, and education-related reimbursement. Apple offers stock programs for eligible employees and opportunities to participate in Employee Stock Purchase Plan.

EEO and Additional Information

Apple is an equal opportunity employer committed to inclusion and diversity. We promote equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple participates in the E-Verify program where required. Apple will consider qualified applicants with criminal histories in a manner consistent with applicable law. Reasonable accommodation and drug-free workplace policies apply where required.

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