Practice Supervisor

Practice Supervisor

Job Summary : The Practice Supervisor is responsible for coordination of day-to-day operations and provides administrative support to the practice administrator and clinical providers.

Responsibilities :

• Plans, coordinates, and provides day-to-day supervision necessary to run an effective and efficient medical practice.
• Acts as a consultant and clinical resource to providers through provision of patient care and coordination of care.
• Supervises and coordinates activities of the office staff, including work assignments, breaks, lunches, and weekly schedules.
• Resolves office issues and keeps lines of communication open with staff to ensure high employee morale and a professional atmosphere. Serves as a liaison between staff and management to identify issues that require attention, solve problems, and review overall operations.
• Oversees patient check in, check out procedures, and scheduling.
• Handles patient questions, concerns, and complaints in a professional manner.
• Monitors inventory of medical / office supply and places orders if necessary.
• Maintains good working relationships and effective communication both within the department and with other departments.
• Confers with external parties, Practice Administrator and IT to resolve technical problems related to facilities management, computers, and other office equipment.
• Participates in providing / seeking opportunities for continuing education to staff, performance improvement, and continuous quality improvement activities for the office.
• Monitors performance regularly and conducts annual performance evaluations on all staff.
• Collaborates with Human Resources on employee relations issues, compensation, employment policies, etc.
• Maintains a professional appearance and a clean, safe environment.
• Respects patients by recognizing their rights; maintaining confidentiality.
• Utilizes technology, including specialized software as applicable, to maximize productivity.
• Performs word processing; creates Excel spreadsheets and PowerPoint presentations; prepares reports.
• Develops and maintains electronic files as necessary.
• Prioritizes and manages multiple projects simultaneously; solicits, researches, and compiles supporting materials for projects; follows through on issues in a timely manner.
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Other duties as assigned.

Qualifications / Requirements :

Experience : Minimum of one (1) year of medical office experience required. Previous medical administration / management experience preferred.

Education : High school diploma or equivalent required. Associated Degree, preferred.

Licenses / Certifications :

Other : Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

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