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Clinical Program Manager - Residential Mental Health
Clinical Program Manager - Residential Mental HealthVolunteers Of America, Utah • Salt Lake City, UT, US
Clinical Program Manager - Residential Mental Health

Clinical Program Manager - Residential Mental Health

Volunteers Of America, Utah • Salt Lake City, UT, US
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Job Description

Job Description

Description : Benefits

  • Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
  • Employee Assistance Program for all employees
  • 33 paid days off : 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service

Sick and vacation time accrue hourly per pay period

  • $50,000 in employer-paid life insurance; additional coverage available
  • Employer contribution to your Health Savings Account (paid quarterly)
  • Employee Referral Program including cash bonuses and paid time off
  • Mission Statement

    Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

    Position Summary

    The Program Manager provides clinical and administrative leadership for Ballington House, a residential mental health treatment program serving men experiencing homelessness. This role oversees day-to-day operations and ensures delivery of high-quality, evidence-based, client-centered care in alignment with VOA’s mission and policies. The Program Manager is committed to creating a safe, supportive environment that fosters recovery, stability, and overall well-being for program participants.

    Essential Duties

  • Hire, train, and supervise a multidisciplinary team to support residents, provide quality services and promote recovery.
  • Operate according to DHHS licensing standards, CARF accreditation standards, and contract requirements to guide daily program operations and align with best practices.
  • Ensure that individualized treatment and recovery plans are developed, implemented, and regularly updated by treatment staff in collaboration with clients.
  • Assist in preparing the program budget, participate in monthly budget meetings, and comply with billing requirements.
  • Ensure accurate and timely billing practices and compliance with Medicaid and other payer requirements.
  • Provide crisis assessments, intervention, and clinical supervision as needed.
  • Manage staffing to ensure appropriate coverage and patterns; work closely with the staff supervisor on hiring, training, scheduling, and performance evaluations.
  • Develop, maintain, and regularly update policies and procedures to align with agency mission, promote equity, and ensure they do not restrict access to services or admission.
  • Maintain average census of 16 clients by overseeing timely admissions and fostering strong collaboration with internal teams and community partners to ensure continuity of care.
  • Ensure a safe environment through proactive risk management, incident response, and adherence to agency health and safety protocols.
  • Requirements : Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

    A master's degree in a social services field and licensure is preferred though any combination of education, experience, and training that provides the following knowledge, skills, and abilities will be considered :

  • Licensure as a Mental Health Therapist (LCSW, CMHS, or on licensure track) required.
  • 2-3 years experience working in substance use, mental health, and / or homeless services.
  • 2 years supervisory experience in a social service or behavioral health setting, with demonstrated ability to make independent decisions within the scope of position responsibilities.
  • Experience with grants, licensing, program development and administration.
  • Training in / knowledge or trauma-informed care, motivational interviewing, stages of change, DBT, CBT, or ACT (experience preferred.
  • Proficient in Microsoft Office and client data management systems, including UHMIS or similar platforms.
  • Ability to maintain professional boundaries, follow confidentiality regulations, agency policies and procedures, and interact respectfully with a diverse workforce, clients and external partners.
  • Strong verbal / written communication skills.
  • Attention to detail; skilled in organization, prioritization, and multitasking.
  • Receptive to supervision and direction.
  • Become CPR and First Aid Certified within 30 days of employment.
  • Driving is required : must be at least 21 years of age, possess a valid driver’s license, maintain a good driving record, and be insurable under the agency’s liability policy.
  • Pass the Utah DHS - Office of Licensing background screening and a pre-employment drug screening.
  • Physical Demands

  • Ability to move around the facility, interacting with clients for extended periods.
  • Ability to walk up and down stairs.
  • May entail using a computer for extended periods of time.
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    Residential Program Manager • Salt Lake City, UT, US

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