Lead Customer Engineer

Job Description

Job Description

At ASAPP, our mission is simple : deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

Lead AI transformations as an L3 / L4 Customer Engineer, driving GenerativeAgent implementations for the world's biggest brands. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.

You'll own the AI agent building process during customer onboarding, partnering with junior engineers to deliver results. This role is for someone who digs into complex business problems, builds great AI solutions, and scales them to millions of users. You'll work closely with strategic customers as their AI advisor, taking a "do what it takes" approach to help them get maximum value from GenerativeAgent.

You'll partner with every team : Go-To-Market, Engineering, Product, and leadership—becoming a key source of customer insight that shapes our product roadmap.

What you'll do

• Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
• Craft implementation strategy for complex enterprise environments
• Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
• Work as strategic advisor with customer executive teams to define their AI roadmap
• Run feedback loops with Engineering—influence features based on customer needs
• Guide and mentor L1 / L2 Customer Engineers in execution and customer thinking
• Lead beta testing and drive adoption of new AI capabilities

What you'll need

What we'd like to see

Benefits

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.