Front Desk Representative

Job Description

Job Description

Company Description

About Us

At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Description

We are seeking a professional and enthusiastic Front Desk Representative to join our team. This role is pivotal in delivering exceptional customer service and ensuring smooth daily operations at our front desk. The ideal candidate will be the first point of contact for guests, representing ETA’s standards of excellence in every interaction.

Responsibilities

Greet and assist guests with check-in and check-out procedures

Answer phone calls and respond to inquiries promptly and professionally

Handle guest requests, concerns, and complaints with tact and efficiency

Maintain accurate guest records and manage reservations

Coordinate with housekeeping and other departments to ensure guest satisfaction

Assist with administrative tasks as needed

Qualifications

Qualifications

High school diploma or equivalent; associate degree preferred

Previous experience in front desk or customer service roles in hospitality

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency with reservation and property management systems

Positive attitude, professionalism, and a guest-focused mindset

Additional Information

Benefits

Competitive salary ($51,000 - $55,000 per year)

Opportunities for professional growth and advancement

Paid time off and holidays

Health, dental, and vision insurance options

Supportive and collaborative work environment

Job type : Full-time