Desktop Support Analyst (Lutz)

Insight Global is seeking a desktop support analyst local to the Tampa area to work on-site 5 days a week. This IT support role involves providing on-site, remote, and phone assistance to business partners, managing hardware and software installations, troubleshooting, configurations, and upgrades. The position requires addressing and escalating technology-related issues, ensuring timely resolution, creating support documentation, and maintaining professional communication. Additionally, the role includes organizing, maintaining, and tracking equipment and parts for repair and replacement

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

• ITIL certification
• Microsoft certified product specialist
• Service Now experience
• 3 years of related IT equipment support experience
• 3 years of IT customer service experience
• Valid Drivers License
• High School Diploma
• Great communication and eager to learn