Service Operations Lead

A company is looking for a Service Operations Lead to oversee operational support teams and ensure high-quality service performance.

Key Responsibilities

Provide leadership and guidance to Operations Support Leaders, ensuring effective communication and collaboration

Oversee operational performance to meet SLAs and KPIs, ensuring adherence to processes and procedures

Support major incident resolution and drive continuous improvement initiatives across the team

Required Qualifications

Experience in a service-aligned model managing specialized service teams

Proven track record of leading teams with a focus on process improvements and automation

Strong understanding of service management frameworks, ideally with relevant accreditations

Exceptional leadership and people management skills

Ability to inspire and motivate a diverse, global team