Host / Hostess - Full Time

Job Description

Job Description

• $500 Sign-on Bonus. You will receive $250 upon a successful 90 day completion and $250 upon 180 day completion of employment.

Principle Responsibilities / Position Purpose :

Greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all associates, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Monitor restaurant phone lines and provide guest service in accordance with Trump National Doral-Miami standards.

EXAMPLE OF DUTIES : ESSENTIAL FUNCTIONS

Other

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.

Regular attendance in conformance with the standards, which may be established by Trump National Doral-Miami from time to time, is essential to the successful performance of this position.

Due to the industry that we are in a need will occur for each associate to provide “Excellent Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS :

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

PHYSICAL REQUIREMENTS :

Frequency Key : Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking Constant

Climbing stairs Occasional

Crouching / Bending / Stooping Frequent

Reaching Frequent

Grasping Frequent

Pushing / Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Constant

Lifting / Carrying – up to 40 lbs. Occasional

OTHER DUTIES :

Assimilate into Trump National Doral-Miami Standards through understanding, supporting and participating in all elements of our Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS :

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety :

Associates will be trained in the proper use and care of assigned PPE. The resort provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Leader.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY :

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

QUALIFICATION STANDARDS :

EDUCATION

High school graduate or equivalent required.

EXPERIENCE

Restaurant service experience preferred.

LICENSES OR CERTIFICATES

Food Handler Certification; Responsible Vendors Training; CPR Training preferred

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).

Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.