Business Operations Solution Architect- Associate Partner

Introduction

IBM, a global leader in technology and business services, is currently seeking a dynamic Solution Architect to join our Business Operations (BoP) team, with a specific focus on Human Resources (HR) and Talent Acquisition operations. In this critical role, you will be at the forefront of shaping and presenting innovative HR and Talent Acquisition solutions and proposals with our clients.

IBM's Business Operations delivers end-to-end business process services leveraging IBM's advanced technologies like AI, automation, and data analytics, to help clients optimize their operations, reduce costs, improve efficiency, and drive innovative employee and candidate experiences.

As a Solution Architect in BoP, you will leverage your experience in HR and Talent Acquisition operations and IBM's advanced technologies to develop compelling, client-centric solutions. You will work closely with our BoP delivery team and industry thought leaders to understand our clients' unique needs and challenges, then design and propose tailored HR and Talent Acquisition strategies that leverage advanced AI capabilities to create meaningful business impact and client value.

Your ability to communicate complex ideas clearly and persuasively, combined with your strategic thinking and problem-solving skills, will be vital in driving client satisfaction and growth. This executive-level role offers an exciting opportunity to influence IBM's position as a market leader in delivering next-generation BPO services.

If you are passionate about leveraging your expertise to create meaningful impact for clients, this is your chance to lead in a dynamic, collaborative environment.

Your role and responsibilities

Assess the client's current HR and Talent Acquisition operations and technology landscape to understand their business needs and translate them into effective, AI-driven solutions using IBM's BoP services.

• Design and customize BoP solutions, integrating AI capabilities, specifically tailored to meet the unique HR and Talent Acquisition requirements of each client.
• Strategize, plan, and execute high-impact workshops, both internally and externally, driving consensus and actionable outcomes for digital transformation initiatives.
• Exhibit strong leadership, effectively synthesizing business, application / workflow, and data requirements into a unified perspective of solution options and recommendations.
• Optimize solutions through an understanding of business objectives and innovative technology capabilities, ensuring maximum value extraction and return on investment.
• Ensure alignment of solutions with client's overarching business objectives while expertly managing stakeholder expectations regarding scope and price.
• Build and maintain strong relationships with client C-suite stakeholders.
• Provide strategic advice to clients on how to best utilize AI technologies within HR and Talent Acquisition operations to enhance their overall HR experiences, streamline operations, and drive better talent acquisition outcomes.
• Stay abreast of the latest trends and advancements in AI and GenAI applications in HR technology and talent acquisition strategies. Regularly share insights and best practices with both clients and internal teams, focusing on AI / GenAI implications.
• Author and contribute to influential HR and Talent Acquisition client-facing publications, including white papers, further solidifying IBM's position as a trusted thought leader in the realm of business operations and digital transformation.

"Hybrid : Your work location of City, State was assigned based on business need and currently your role designated as a hybrid role. Hybrid roles are expected to perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team. Any changes to this work arrangement must be pre approved by your manager before any changes are made. This Job can be performed from anywhere in the US."

Required technical and professional expertise

In-depth knowledge and hands-on experience in delivering HR Operations (Contact Center, Employee Data Management, Payroll, Compensation Administration, Benefits Administration) and Talent Acquisition Operations with experience architecting complex transformation solutions comprising a broad set of technologies and services to meet client requirements.

Strong knowledge of HR best practices and talent acquisition strategies with a keen interest in emerging AI trends.

Experience with Human Capital Management systems and Talent Acquisition platforms.

Excellent communication and presentation skills, with the ability to articulate complex HR technology concepts, including AI / GenAI applications, to diverse audiences.to collaborate and work with geographically spread cross-functional, multi-cultural / diverse teams.

Experience in building storyboards for and leading client presentations, developing deep analysis that have quantitative and qualitative value, and resourcefully using data to defend points of view to business leaders.

Proven record of closing sales including experience with commercial constructs and negotiations.

Expertise in one or more of the following industries : financial services, health & life sciences, industrial, and / or telecommunications.

Self-starter with a consultative, collaborative approach to problem-solving, with a strong aptitude for innovation and a willingness to drive change through the application of AI technologies.

Basic Qualifications

Bachelor's Degree or equivalent (10 years) work experience.

Minimum of 5+ years of experience architecting complex transformation solutions.

Minimum of 5+ years of experience solutioning, estimating and developing Business Operations proposals.

Familiarity with Design Thinking principles and Change Management models, reflecting a user-centric approach to problem-solving and strategic transformation.

Pragmatism in negotiating tradeoffs and risk mitigation strategies.

Managing relationships and networking across functions and geographies in a fast-moving business environment.

Strong project management skills.

Strong problem solving and analytical skills

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.