Associate Director Shared Services

Job Description

Job Description

ORGANIZATION INFORMATION :

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV / AIDS, lesbian, gay, bisexual, transgender, and queer / questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around : primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV / STI prevention, advocacy, and community health initiatives.

POSITION SUMMARY :

The Associate Director of Shared Services oversees and manages the operational aspects of centralized healthcare support functions for the following departments; Call Center, Referrals, Prior Authorizations, and any additional ancillary services, ensuring efficient and effective service delivery to multiple departments within Equitas Health. This position focuses on optimizing processes, reducing costs, and improving quality while adhering to regulatory compliance and industry best practice. The Associate Director of Shared Services ensures employees on these teams are providing quality services to patients, health centers and ancillary departments. The position participates in development and implementation of new initiatives and regularly conducts review for existing workflows and makes recommendations for change as needed. This position collaborates with other departments in implementing new policies and processes for these critical support areas of the health centers and ancillary services.

SALARY : $98,500-$118,200

BENEFITS :

PTO

Vision

Dental

Health

401k

Sick time

ESSENTIAL JOB FUNCTIONS :

Essential functions of the job include, but are not limited to : supervising; relationship building; traveling; driving and having reliable transportation; utilizing computer applications or other automated systems such as spreadsheets, calendar, email and Epic (EMR) in performing work assignments.

MAJOR AREAS OF RESPONSIBILITIES :

• Manage the day to day operations of the shared services department to provide centralized support to health centers and ancillary services. Ensure all service levels are met and policies / procedures are followed.
• Identify and implement process improvements to enhance efficiency and effectiveness, potentially including automation or technology integration.
• Ensure adherence to relevant regulations and guidelines. Monitor and maintain quality standards.
• Communicate effectively with all stakeholders, including clients / patients, customers, vendors, other departments and leadership.
• Analyze data to track performance, identify trends, and prepare reports. Initiate quality improvement (PDSA) to improve process and performance.
• Knowledge of HRSA, PCMH and other regulatory compliance standards. Ensures the department is demonstrating compliance. Conducts monitoring and audits accordingly.
• Carry out supervisory responsibilities in accordance with Equitas Health’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and assigning work; appraising performance; addressing complaints and resolving problems.
• Sets performance standards and expectations for the department and monitors delegated activities.
• Develops necessary job aids and documentation to assist employees in the proper performance of assigned activities.
• Supports implementation of regulatory standards and requirements. Responds to gaps / opportunities in these areas.
• Designs, collaborates and supports standardization of processes and organizational policies.
• Partners with leadership and operational teams to ensure key performance indicators and metrics are achieved.

EDUCATION / LICENSURE :

• Bachelor’s degree and previous experience in health care operations.
• RN or LPN preferred

Knowledge, Skills, Abilities and other Qualifications :

• Minimum of 5 years experience in healthcare management.
• Demonstrated exemplary customer service skills.
• Experience with EPIC or other Electronic Health Records preferred.
• Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
• Strong written and verbal communication skills a must
• Must have sensitivity to, interest in and competence in cultural differences, HIV / AIDS, minority health, sexual practices, and a demonstrated competence and interest in working with persons of the transgender community or non-gender conforming community
• Regular and predictable attendance is required
• Must have reliable transportation and valid driver’s license.

OTHER INFORMATION :

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE / AA