Program Account Manager

BASIC FUNCTION SUMMARY :

• The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals.
• In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not.
• The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.   The following duties are not intended to serve as a comprehensive list of all duties required for this position.  The job description is a summary of the major duties and responsibilities.  This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.

ESSENTIAL FUNCTIONS :

Always maintain the highest level of confidentiality and professional conduct Establishing and carrying out organizational or departmental procedures, goals, and policies High acumen for problem solving and proactively identifying areas to improve customer satisfaction Strong writing and editing skills with attention to detail Excellent customer service skills Organizational and time management skills Superior verbal and written communication skills Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality Excellent written and oral communication skills Ability to work independently or as part of a team as required by the task or project Ability to organize and manage multiple competing projects Strong PC skills and MS Office skills     Required Education :