Operations Specialist

Do you enjoy working with a team in a fast- paced environment? If so, this is the job for you. Central Servicing offers back office operational support to both internal and external customers. As a Central Servicing Specialist, you will perform daily operational tasks using Dollar Bank's host system, teller system, and various vendor systems. You will field calls from customers inquiring on a variety of topics including maintenance performed on accounts, Bank mailings, statement options, interest questions etc. Additionally, you will answer internal calls from branches seeking operational support, check stock replenishment, and assistance with customers in the branch. This position is 100% percent in person.

Qualifications :

• High school diploma / GED required.
• Branch banking experience a plus.
• Desire and ability to provide high quality customer service.
• Ability to effectively communicate both orally and in writing with customers and bank employees.
• Demonstrated collaborative and cooperative team player
• Comfortable with on-going positive change
• Attention to detail and accuracy; good organizational skills.
• Willingness to learn and develop a thorough understanding of all Bank products and services.
• Willingness to learn Administrative Terminal functions involving customer / account level maintenance as well as monetary functions using the bank's Teller System.
• Accurate and efficient typing / input abilities.
• Working knowledge of Microsoft Word.
• Good math aptitude.

Principal Activities and Duties :