Life Flight Eagle is hiring : Communication Specialist in Kansas City

Job Details

Job Location : LifeFlight Eagle - Kansas City, MO

Salary Range : Undisclosed

Communication Specialist

Summary of Duties

As a team member, the Communication Specialist contributes to air and ground medical transport by :

• Providing a smooth, efficient response as incoming requests for routine and emergency services are received and coordinated.
• Activating flight teams and initiating appropriate actions based on protocol.
• Maintaining communication with the transport team at all times and providing accurate flight-following while the team is airborne.
• Discerning and relaying pertinent information about the transport.
• Remaining mindful of the particulars of safety in all aspects of work.
• Effectively documenting all events and notifications.

Essential Duties and Responsibilities

Receives all incoming telephone inquiries and requests for assistance regarding patient transport. Refers all appropriate requests, according to protocol, to other essential LifeFlight Eagle staff.

Participates in shift and end-of-flight briefings to which he / she has been assigned.

Maintains all required records and other documentation associated with emergency transport and / or the operation of the Communication Center. Maintains records regarding computer documentation of LifeFlight Eagle patients according to policy / procedure. Maintains an accurate, detailed communication log on all flights and ground transports.

Demonstrates a clear understanding of LifeFlight Eagle capabilities and call receiving protocols, appropriately routing calls to transport team or coordinator for discussion / action.

Essential Competencies and Company Expectations

Customer Focus / Customer Orientation – Is highly motivated by the opportunity to help internal and external customers. Is able to accommodate others’ needs within available resources and without relinquishing own responsibilities. Demonstrates compassion when working with customers; protects the dignity of others. Is courteous, calm, creative, and effective with difficult customers. Earns positive feedback from various customer segments and LifeFlight Eagle employees.

Disciplined Teamwork – Is consistently cooperative with others to achieve results that meet group objectives and generally benefit all involved. Responds quickly to direction and values team outcomes above self-interests. Accepts leadership of others while maintaining self-responsibility. Appropriately gives and welcomes feedback; supports others’ efforts to succeed; contributes to morale and goal achievement of the team and company.

Oral Communication – Conveys thoughts and ideas effectively, speaking clearly, succinctly, and persuasively in both positive and negative situations. Discerns important elements in requests and instructions. Presents viewpoint capably and responds effectively to questions, regardless of the source.

Workplace Conditions

Your normal work location is at the LifeFlight Eagle main corporate office. The following describes the work place, in general. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands - While performing the duties of this job, there is light physical activity in performing non-strenuous daily activities of an administrative nature, with frequent sitting at a workstation. There is also some walking, standing, or sitting in meetings. This position requires manual dexterity sufficient to reach / handle items and work with fingers. Position requires ability to communicate effectively during extensive utilization of telephones and other communication devices.

Qualifications

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job position.

Education and / or Experience – GED or High School graduation required. EMS communications experience, EMT or equivalent license preferred. Interpersonal skills and ability to function calmly in stressful situations. Knowledge of FCC rules and regulations for emergency transport communications, some understanding of medical terminology, and functional understanding of communications equipment (telephone, radios, recording equipment, computers). General knowledge and recall of geographical region of service area and familiarization with map reading. Some knowledge of navigational terms, GPS, and weather information.

Computer Skills - Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. Computer experience in Windows preferred with some knowledge of database operations.

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