CRM Manager

CRM Manager

Launched in 2014 by former philosophy professor David Barnett, PopSockets is a global digital-lifestyle company that sells empowering, fun, and expressive products that improve people's digital lives. PopSockets has sold close to 300 million of its iconic phone grips in 75 countries and now has an expanding ecosystem of related products, including phone cases, wallets, mounts, batteries, and chargers.

Our mission is to empower enhanced mobile functionality, self-expression, and authentic human connection. We imagine an Eternal Positivity Machine that sparks joy, creativity, and meaningful relationships. We bring this vision to life by upholding the highest standards in materials, packaging, logistics, and designwhile ensuring our supply chain and labor practices remain ethical, responsible, and transparent. In 2021, PopSockets was honored as one of Fast Company's World's Most Innovative Companies.

The CRM Manager will own and operate PopSockets' lifecycle marketing programs across email, SMS, and loyalty. This role is more than just sending communicationsit requires someone who can strategically operate toward quantitative KPIs, with customer LTV (30, 90, and 365 day) as the north star. The ideal candidate not only understands the levers that drive retention but also how creative storytelling and visual communication inspire customers to see one purchase as the start of an ongoing relationship, delivering the right mix of flows, campaigns, and touchpoints across the CRM ecosystem.

Responsibilities

• Own end-to-end management of email and SMS channels, including segmentation, content strategy, automation flows, campaign execution, and reporting.
• Develop and implement lifecycle strategies that increase 30, 90, and 365 day LTV.
• Build and execute campaigns, flows, and automations that support retention objectives.
• Partner closely with the creative team to provide data-driven feedback to optimize campaign design, messaging, and overall effectiveness.
• Serve as the primary owner of relationships with CRM platform partners and vendor representatives, ensuring PopSockets is maximizing platform capabilities.
• Evaluate and optimize the CRM tech stack, being thoughtful and strategic in investments in new tools.
• Actively explore and leverage AI solutions to drive growth, improve personalization, and streamline CRM operations.
• Optimize campaigns through A / B testing, personalization, and customer journey mapping.
• Manage CRM performance health : list hygiene, deliverability, compliance (CAN-SPAM, TCPA, GDPR), and engagement.
• Collaborate with paid media, product, and e-commerce teams to ensure a cohesive customer journey across channels.
• Explore and build loyalty and referral programs to further improve retention.
• Track, analyze, and report performance metrics, translating insights into actionable recommendations.
• 100% ownership of all global CRM operations, ensuring technical requirements (languages, account structures, and localization) are in place to deliver the best customer experience worldwide.

Requirements

Key Performance Indicators

$70,000 - $80,000 a year

PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual's work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.