Market Operations Specialist

Job Title

The main purpose of this job is to assist bankers and management with any operation situations and provide guidance on operational policies, procedures, and processes.

Essential Functions

• Assist bankers and management with any operational situations and provide guidance on operational policies, procedures, and processes
• Develop basic understanding of where to go for answers and how best to escalate situations
• Visit assigned branches 2 - 3 times each week to complete a variety of operational tasks
• Perform cash drawer, vault, recycler / dispenser, and consigned items audits at assigned branches.
• Review EOA, Absence and VAC audits are completed correctly
• Review all night drop and consigned item logs for completion
• Verify the collection and proper completion of new accounts, CIP, Beneficial Owners, and name change documentation
• Review opening / closing procedures
• Assists with SDB key audits, box drills, will searches, and audit exception resolution
• Educate bankers regarding any cash differences, balancing errors and TCS errors
• Facilitate operational huddles / MOS Operational Overview Course and training at the branch
• Evaluate team members' operational knowledge and regularly provide feedback to leadership
• Utilize rubric and compile monthly evaluations for branch management
• Help rollout and support different initiatives, projects, and changes to the branches
• Recommend process improvements for the Market Operation Specialist (MOS) program
• Provide appropriate support for the Operational Centers of Excellence
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

Ability to travel to assigned branches and perform operational tasks 2-3 times a week

Basic understanding or ability to learn our Retail operation policies, procedures, and systems

Ability to show empathy and connect quickly with team members

Demonstrate strong organizational and time management skills

Ability to maintain a high degree of confidentiality and professionalism

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

High School diploma or equivalent combination of education and experience required

2+ years Retail branch operations or related experience required

Audit experience preferred

Includes travel to various branch locations covering Columbia 9th & Broadway, Columbia Brown School Road, Hannibal, Mexico Main, and Moberly

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location : 2000 Bernadette Dr, Columbia, Missouri 65203

Time Type : Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.