Director of OperationsUpward On • New York, NY, United States
Director of Operations
Upward On • New York, NY, United States
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job_description.job_card.job_descriptionPrepare and upload listing agreements and documentation Handle transaction coordination from start to finish—including liaising with attorneys, CPAs, agents, and managing agents Compile documentation and complete board packages Manage & know the status of listings from on the market to in contract up until closing Prepare all property listing materials : listing presentations, show sheets, postcards, and digital campaigns Coordinate with Compass Marketing Department and external vendors Conduct targeted postcard mailings Provide outstanding customer service to clients and internal teams Triage and respond to calls and emails with sound judgment and discretion Coordinate open houses, client events, and thoughtful gift deliveries Maintain and update CRM, mailing lists, and online profiles Track sales and run forecasts, projections, and comparative market analysis (CMA) Manage team expenses and budget tracking Create weekly and monthly reports for listings and team performance Meet with team members regularly to ensure alignment Assist with occasional personal assistant tasks for the Team Leader Active NYS Real Estate License Experience in NYC residential real estate - 2-5 years in an agent / supportive / operations role; would consider a seasoned agent IF they are very organized / skilled Meticulous attention to detail with a love for checklists and order Excellent communication skills—professional, warm, and responsive Ability to multitask under pressure while remaining calm and focused Proactive problem-solver who takes initiative and sees tasks through Tech-savvy : Excel, Google Workspace, DocuSign, CRM platforms, and social media tools Comfortable supporting a dynamic leader with evening / weekend availability as needed
About the Opportunity
This is an opportunity for a sharp, proactive, and ultra-organized Director of Operations / Broker Assistant to support a top-producing agent and their high-performing team at Compass. This role is 90% dedicated to directly supporting the Team Leader and is critical to keeping the business running smoothly across listings, marketing, scheduling, client care, and operations. You’ll be the right hand to a high-volume agent—someone who loves logistics, thrives in a fast-paced environment, and can balance meticulous attention to detail with a calm, low-key demeanor. MUST HAVE 2-5 years of NYC RESIDENTIAL RE SALES Experience (Co-Ops / Condos)
About the Team
This small, high-producing NYC real estate team is known for delivering white-glove service and deep market expertise across the luxury market. Backed by the Compass brand’s tech-forward tools and national reach, the team operates with integrity, professionalism, and a drive for results.
Role & Responsibilities
Calendar & Scheduling
- Manage and organize the Team Leader’s calendar, including all showings and appointments
- Coordinate and manage team-wide calendars and showing schedules
Listing & Transaction Management
Marketing & Presentation
Client Service & Communication
Team & Operations
Qualifications
Compensation and Hours
$80,000–$100,000 (W2 via Checks & Balances)
Schedule : Monday–Friday, 9AM–6PM in office, with evening / weekend availability for check-ins (respond within 2 hours max)
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Director Of Operation • New York, NY, United States
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