Director of DIY Operations

WHO WE ARE :

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Job Summary :

The Director of DIY Operations plays a critical role in ensuring seamless execution across all DIY and Innovation fundraising verticals. This position oversees the systems, platforms, resources, and compliance processes that deliver an excellent experience for participants and fundraisers. Working cross-functionally with technology, finance, legal, and program teams, the manager maintains and enhances registration and fundraising platforms, develops field resources and toolkits, and builds standardized dashboards to measure performance. The role also manages vendor relationships tied to swag, shipping, and production, while streamlining workflows and timelines to drive efficiency across vertical campaigns. By combining operational excellence with strategic insight, this position ensures that DIY initiatives are equipped to meet participation, fundraising, and retention goals.

Main Responsibilities :

Ensure systems, customer service, and fulfillment processes are in place to deliver excellent participant experiences across all verticals, including centralized communication, FAQs, and support ticket resolution.

Partner with Tech / CRM teams to maintain and enhance DIY / Innovation registration sites, fundraising platforms, and dashboards, serving as the primary point of contact for troubleshooting and new feature rollouts.

Translate vertical strategies into usable field resources such as playbooks, toolkits, and templates, and ensure resources remain updated and aligned across verticals.

Build performance dashboards that track participation, fundraising, ROI, and retention for each vertical, and standardize reporting for AVP and VP review.

Manage legal, finance, and risk compliance requirements for DIY initiatives, including waivers, liability, and IRS rules for peer-to-peer fundraising, while overseeing vendor relationships for swag, shipping, or production tied to DIY events.

Identify operational redundancies across verticals and implement streamlined processes, maintaining calendars, workflows, and project timelines to keep vertical campaigns on track.

What We're Looking For :

4+ years of progressive experience in fundraising, donor relations, or nonprofit development, with a proven track record of meeting or exceeding fundraising goals.

Demonstrated success in managing donor pipelines, cultivating major gifts, and executing multi-channel fundraising campaigns.

Strong leadership and project management skills, with experience coordinating cross-functional initiatives.

Proficiency in CRM systems (e.g., Raiser's Edge, Salesforce) and data analysis to inform strategy and reporting.

Excellent communication and interpersonal skills, with the ability to engage and inspire donors, board members, and community stakeholders.

Strategic thinker with the ability to develop and implement long-term fundraising plans aligned with organizational goals.

Experience planning and executing donor events, stewardship programs, and grant proposals.

Location Requirements

Remote - Flexible Location

Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.

Compensation | Benefits :

The estimated hiring compensation range for this role is $90,000-$105,000 . Final offers will be based on the candidate'sgeographic location, consider career experience and may vary from this range due to these and other factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people!

We're committed to supporting the growth of every employee through a structured and transparent approach to career development . We use Talent Portraits to define clear expectations, development opportunities, and advancement paths - whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.

This position is classified as Partner - Knowledge Expert.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS :

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume , and any other documents required, to the Resume / CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important : You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page .