GCC - Customer Service Representative

GCC is looking for a candidate who wants to contribute on a significant way with our largest clients and vendors to join our 100% employee owned company. GCC has offices in Tampa, Miami, Spokane, Seattle and Portland - providing motion control solutions for hydraulic, pneumatic and electrically powered applications. Our main corporate division in Tampa handles all accounting, purchasing, operations and customer service for the Florida region. We recently expanded by acquisition into Washington & Oregon in November 2018. Our team continues to grow, and we are proud to be a 100% employee owned company - every employee has skin in the game.

This position involves activities that contribute directly and indirectly to customer and supplier’s satisfaction objectives. Responsibilities involve the timely, accurate, professional handling of customer transactions within established timeframes, and in compliance with Gulf Controls Company policies, procedures and philosophies. The employee should exercise sound business judgment utilizing an appropriate sense of urgency and sound customer service skills.

Specific responsibilities and authorities may include :

• Answer and respond to customer calls (both internal and external) for sales and service. These calls may include placing and changing orders, quotations, order expediting and / or status, technical information, product availability, complaints, returns / repairs and credit issues.
• Placing orders
• Changing orders
• Quotations
• Order expediting and / or status
• Technical information
• Product availability
• Complaints
• Returns and repairs
• And credit issues.
• Managing customer MRP reports
• Enter all orders and quotes into the system within 8 business hours.
• Return all calls (including voicemail) within 8 business hours.
• Follow-through on all inquiries and provide specific feedback to customers on all issues within 8 business hours, if not resolved at point of contact.
• Coordinate activities with other departments such as :
• Purchasing - inventory levels, price and / or lead-time changes, part number creation
• Accounting & Finance - credit and invoice issues
• Warehouse and Shops - shipping, inventory, product assembly and conversion issues
• Outside Sales - customer updates and issues
• Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and understand the implications of not conforming with the Quality Management System.
• Other duties as assigned

Requirements

EDUCATION AND TRAINING

EXPERIENCE

KNOWLEDGE AND SKILLS

Benefits

We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, family leave and 401(k) plans with company match. A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.

What is an ESOP?