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Retail Sales Associate / Customer Service

Retail Sales Associate / Customer Service

Elements MassageSan Ramon, CA, US
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Overview

If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks :

  • Pay $18-$20 per hour depending on experience
  • Bonuses based on monthly conversion numbers
  • CalSavers 401k
  • A complimentary monthly massage at the studio
  • Our team members have opportunities to earn commission for wellness plan sales.

Here's what we are looking for :

  • Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
  • The right candidate can turn every incident of client criticism to a story of great customer service.

    • Responsibilities

  • Membership sales
  • Client service, including check-in / check-out, answering client questions about our services and their accounts, and problem resolution
  • Light housekeeping
  • Other duties as assigned by management
  • We are open from 9am-9pm Monday-Saturday and 10am-7pm Sundays. The role needs people who can work some evening and weekend shifts and flex to business needs

    • Qualifications

  • Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
  • Customer service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
  • Driven to create the best work environment for the employees and the best experiences for the client.

    • Legal Disclaimer

    2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.

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    Customer Service Sales Associate • San Ramon, CA, US

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