Service Coordinator

JOB TITLE : Service Coordinator

DEPARTMENT : Supply Chain

REPORTS TO : Director of Strategic Sourcing

FLSA STATUS : Exempt

JOB TYPE : Full Time

LOCATION : Remote (US Only)

COMPENSATION : $55k-$60k ANNUALLY

CONFLICT OF INTEREST POLICY

At Meteor, integrity and transparency are paramount in all our operations and interactions. To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services. This policy ensures fairness and impartiality in our hiring process and customer interactions.

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

SUMMARY OF POSITION

The Service Coordinator is responsible for managing the collection, processing, tracking, and resolution of all service issues related to project execution across the company. This includes coordinating with Project Managers, Ops Leads, Studio Teams, and vendors to improve response time and overall service quality. The NSM also plays a key role in vendor communication, issue analysis, and service reporting to help reduce resolution timelines and enhance customer satisfaction.

ESSENTIAL RESPONSIBILITIES

Responsibilities include issuing purchase orders, training in service process, and sending weekly progress reports to Studios that detail open service requests. Reports also reflect the percentage of service over 30 days. The NSM is selected by, and reports to the Managing Director Operations and Fast Team.

Processing Service Issues

• Develop, implement, and manage standard procedures for receiving, tracking, and evaluating service requests from internal and external stakeholders.
• Ensure that service requests from Project Managers, Sales, and customers are processed accurately and within company service standards.
• Notify manufacturers of product defects / damages and secure timely delivery of replacement parts or units.
• Oversee service system workflows and ensure consistent execution by team members.
• Train team members on service protocols and proper documentation methods.

Managing Service

Information Collection & Analysis

Vendor Communication

Requirements

Benefits