CSR & Scheduler - Brenham, TX

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CSR & Scheduler

#25-480

Brenham, Texas, United States

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Job Description

Company Overview : FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us?

Responsibilities :

• Receive customer orders by telephone, fax, and other electronic means and enter data
• Discuss delivery times, issues and handle customer concerns
• Create sales order numbers for orders and communicate with customers
• Communicate and distribute orders to production and shipping
• Create shipping papers for shipments
• Contact and dispatch drivers for shipments; posting time in and out for each shipment - Keeping log of drop trailers and shipments
• Keep records of customer interaction and transactions, recording details of inquiries, complaints and comments as well as actions taken.
• May work on special projects / assignments upon request.
• Oversee double check shipping decks, scheduling, STO and Inventory Stock
• Each evening pull SAP requirement for next day pour line schedule and compare with customer orders, Inv. Levels, and status with QA test results
• Understand customer forecasts and compare with inventory levels, current peaks and valleys in demand and issue STOs to sister facilities
• Manage opportunities on dispo and scrap material
• Build relationships with customer and internal partners
• Direct involvement with all involved in inventory management.
• Daily maintenance of OTIF files related to customer delivery results.

Qualifications :