Pension Administration - Senior Team Leader

Pension Administration - Senior Team Leader

We are seeking a talented individual to join our Pension Administration team at Mercer . This is a remote role.

You will be a pivotal member of the Client Services Leadership team and have direct influence on future developments and successful planned growth of Mercer Services. The Team Leader is responsible for overseeing the day-to-day management and development of a client team.

We will count on you to :

• Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, extensive contact with clients and Mercer consultants.
• Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues.
• Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development.
• Manage client business process and identify areas for continued improvement; may support more than one client team based on project scope and complexity.

What you need to have :

What makes you stand out :

Why join our team :

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

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