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Facility Coordinator - 2nd Shift

Facility Coordinator - 2nd Shift

Pleasant Valley CorporationMedina, OH, US
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Facility Coordinator

Join one of the nations rapidly expanding leaders in Commercial Construction and Facility Management! PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions : Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER :

  • An exceptional culture and positive work environment
  • Competitive earnings
  • Comprehensive benefits
  • Personal recognition
  • Individual development opportunities
  • A clear path for career advancement!

Shift : Sun-Wed | 1 : 30p 12 : 00a

Work Location : Onsite - Medina, OH

Division : Facilities Management

Team : Facilities Management

Reports To : National Account Operations Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

  • Client Response and Issue Resolution : Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
  • Vendor Management : Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
  • Work Order Management : Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
  • Communication and Documentation : Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
  • Process Adherence and Performance Monitoring : Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

    • Requirements

  • One to three years of related experience and a high school diploma, GED, or college certificate required.
  • At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
  • Telephone-Based Customer Service Skills : Demonstrated success in a telephone-based customer service role.
  • Technical Proficiency : Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
  • Basic knowledge of construction and general trades is a plus.

    • Do YOU have these qualities? Apply now to explore a fulfilling career with Pleasant Valley Corporation!

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    Coordinator 2Nd Shift • Medina, OH, US

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