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Guest Relations Manager
Guest Relations ManagerMr C Coconut Grove • Miami, FL, US
Guest Relations Manager

Guest Relations Manager

Mr C Coconut Grove • Miami, FL, US
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Mr.

C Coconut Grove is Hiring :

  • Guest Relations Manager Mr.
  • C Coconut Grove is seeking a dynamic Guest Relations Manager to lead our guest services team and ensure exceptional guest experiences.
  • This position offers a competitive salary, commensurate with experience, and a comprehensive benefits package for eligible full-time employees, including medical, dental, vision, a 401(k)-retirement savings plan, vacation time, paid time off (PTO), parking, and meals.

If you are passionate about luxury hospitality and ready to make a lasting impact, we invite you to apply and join our exceptional team today!

  • Who We Are From fourth-generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr.
  • C Miami Coconut Grove—an oasis in bustling South Florida with breathtaking views of Biscayne Bay and the Coconut Grove skyline.
  • Designed by Arquitectonica with interiors by Martin Brudnizki Design Studio, the hotel features 100 guestrooms and suites with private outdoor terraces, a signature Italian dining concept, and the rooftop Bellini Restaurant and Bar.
  • Mr.
  • C is renowned for delivering attentive European service complemented by luxury accommodation and amenities.  Your Role as Guest Relations Manager The Guest Relations Manager plays a supportive yet pivotal role in ensuring a seamless and elevated guest experience.
  • This position focuses on enhancing all touchpoints of the guest journey, from pre-arrival to departure, with a particular emphasis on VIP guests and personalized service.
  • The Guest Relations Manager is also a key leader in upholding Forbes standards and providing training to the Front Office team to deliver world-class service.

    • Essential Functions and Responsibilities Guest Experience :

  • Enhance the guest journey by focusing on arrival, in-house, and departure experiences.
  • Handle VIP arrivals, including managing amenities, ensuring room preferences are met, and conducting detailed room inspections to guarantee readiness.
  • Personally welcoming select VIPs during check-in, ensuring a warm and personalized experience.
  • Manage pre-arrival communications, such as coordinating transportation, confirming special requests, and offering personalized concierge experiences.
  • Proactively resolve guest glitches and ensure swift resolution of any service issues.

    • Training and Standards :

  • Lead Forbes training initiatives for the Front Office department, ensuring team adherence to luxury service standards.
  • Provide training to Front Office staff on concierge services, etiquette, and other guest-facing skills to elevate service quality.
  • Regularly assess team performance in executing Forbes standards and offer feedback or additional training as needed.

    • Operational Excellence :

  • Collaborate with the reservations team to build and update guest profiles, especially for VIPs, ensuring preferences and details are well-documented.
  • Highlight opportunities to personalize guest experiences based on profile notes and observed preferences.
  • Actively suggest improvements across departments to enhance the overall guest experience, reporting the findings and recommendations to the Director of Front Office.

    • Scheduling and Presence :

  • Work during prime operational hours (e.g., 12 noon to 8 PM) or adjust based on operational needs to ensure guest-focused coverage during peak periods.

    • Team Collaboration :

  • Partner with the Front Office team to address and resolve guest issues swiftly.
  • Actively engage with all departments to support a holistic approach to guest satisfaction.
  • Requirements and Skills Bachelor’s degree in hospitality management or related field preferred.
  • Minimum of 2 years of progressive experience in hotel operations, with a strong focus on Front Office front office management.
  • Proven leadership abilities with a track record of managing and developing high-performing teams.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Proficiency in property management systems and other relevant software such as Opera.
  • Commitment to maintaining the highest level of service and luxury standards.
  • Strong understanding of Forbes service standards and a commitment to excellence.
  • Flexibility to work nights, weekends, and holidays as required by the demands of the position.
  • Ability to stand or walk for extended periods.
  • Carrying or lifting items weighing up to 50 pounds Handling objects, products, and computer equipment Use a keyboard to operate various property management and reservations systems.
  • May be required to work nights, weekends, and / or holidays.
  • Other languages are a plus.

    • Grooming :

  • All employees must maintain a neat, clean, and well-groomed appearance per Mr.
  • C’s standards Intent and Function of Job Descriptions All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
  • Peripheral tasks, only incidentally related to each position, have been excluded.
  • Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.
  • In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.
  • Additional functions and requirements may be assigned by Supervisors as deemed appropriate.
  • Job descriptions are not intended as and do not create employment contracts.
  • The organization maintains its status as an “at-will” employer.
  • Ready to Join Our Team?
  • We value your time, and our application process is quick and mobile-friendly.
  • If this opportunity excites you, please complete our initial 3-minute application.
  • We look forward to meeting you!  Equal Employment Opportunity Mr.
  • C Coconut Grove is an equal opportunity employer and welcomes applications from individuals of all backgrounds.  Powered by JazzHR
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