Leisure Sales Manager - Sheraton Sand Key Resort

Sales Manager

The Sales Manager is responsible for effectively soliciting and being knowledgeable with account base in assigned market segments and territory. The Sales Manager is also accountable for prospecting and closing on assigned accounts / territory to generate revenue to positively impact hotel and will serve as an ambassador to the hotel and represent the Biltmore during all client interaction and networking events. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities :

• Answer the telephone internally and externally.
• Greet guests and qualify the needs of the consumer on the phone.
• Create accounts and bookings in Delphi according to Delphi standards.
• Use Agilisys to check the hotel's room inventory and availability.
• Draft and issue proposals.
• Draft and issue letter of agreements.
• Contact customer for follow up.
• Meet and greet onsite contacts.
• Conduct professional, thorough site inspections of the hotel with clients.
• Participate in active solicitation program.
• Draft pre and post trip reports for sales trips.
• Preparation of required month end report.
• Preparation of required weekly sales minutes.
• Regular attendance in compliance with the hotel's policies.
• Attend line-up and weekly sales meetings.
• Attend daily Business Review.
• Attend bi-weekly one on ones with the Senior Director of Sales & Catering to review market and performance.
• Preparation of action plans for marketing plan.

Requirements :

Experience and Education Required :

Skills Required :

Physical Demands :

Success Criteria : Team Player :

Guest Focused :

Delivers Their Best :

Composed :

Trustworthy and Responsible :

Time Management :

Listening :

Licenses or Certifications :

Standard Specifications :

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department / Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming :

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.