Director of Operations

Overview

SCLA Site OPPS / Tech Ops Site Manager

The SCLA Site OPPS / Tech Ops Site Manager is responsible for the daily operations and management of assigned locations, ensuring efficient service delivery and operational excellence. This includes overseeing human resources, accounting, marketing support, budgeting, client relations, and compliance with collective bargaining agreements (CBA) in managing local union operations. The role also encompasses project management responsibilities, ensuring the successful execution of initiatives that align with client and company goals. The manager must develop and implement procedures to meet customer-specific contract requirements across multiple accounts and sites while managing the overall performance and service delivery to clients. Ultimately, the goal is to drive client retention and ensure that operations run smoothly, meeting both customer and company expectations.

Location : Santa Clara, CA

Pay : $190,000 - $220,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

ESSENTIAL FUNCTIONS

The SCLA Site OPPS / Tech Ops Site Manager is responsible for the overall operation of facility management services across multiple laboratory, cleanroom, and office sites, ensuring the safety and well-being of employees, safeguarding company funds and property, and representing the company with respect to the client. This role ensures that company goals are realized while maintaining client relations that will enhance future business and assumes total responsibility for managing all aspects of the contract.

• Oversee all aspects of laboratories, cleanrooms, and office sites’ physical infrastructure.
• Ensure that all work performed within mission-critical space meets high-quality standards and does not impact internal / external customers.
• Manage teams, including the Facility Manager, Facility Coordinator, Workplace Experience Coordinators, and technicians.
• Oversee the development and accuracy of site-level operating procedures and other documentation.
• Supervise and escalate ABM’s response to after-hours emergencies at assigned facilities.
• Provide training and support to expand the capabilities of operations staff.
• Give hands-on instruction in maintenance, safety, and troubleshooting procedures.
• Demonstrate the proper use and care of tools.
• Instill professionalism and direct the performance of contracted maintenance.

Union Management : Ensure compliance with collective bargaining agreements (CBA), manage relationships with local unions, oversee grievance procedures, and work in alignment with labor laws.

Project Management : Lead the project team and execute projects related to facility upgrades, process improvements, and cost-saving initiatives.

Financial Management : Plan and forecast budget for operations and maintenance, recommend and estimate facility repairs and improvements.

Hazardous Materials : Comply with policy and audit standards for safe storage, usage, and disposal.

EDUCATION AND EXPERIENCE

CERTIFICATIONS AND LICENSES

KNOWLEDGE, SKILLS, AND ABILITIES

This role is essential in ensuring operational efficiency, regulatory compliance, and a seamless experience for clients while managing unionized workforces and executing strategic facility management projects.

ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code : 91B, 91X, 91L, 94H, MM, EM, MK, 1341, 1169, 2A6X1, 3E0X1