Ace Handyman Services - Franchise Training and Onboarding Specialist

Compensation Details :

$65000 - $70000 per year

Job Description : Travel Required

Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠ through a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Handyman Services is changing the home improvement industry. We provide a professional, reliable service to customers, create a special place for talented Craftsmen to work, and help our owners rapidly create wealth in a high-margin business.

What You'll Do :

The Training and Onboarding Specialist will partner with new Franchise Owners during the most important phases- preparing and opening their business! This role is the primary point of contact for Franchise Owners as soon as they enter the network and up to their 2nd week of opening. The Training and Onboarding Specialist will directly impact franchisee profitability, employee retention and sales growth. This role will report to the Training Operations Manager.

Focus areas include (but are not limited to) :

• Franchise Owner fulfillment of objectives & engagement in the onboarding process
• Coaching existing and tenured Franchise Owners virtually and in-person
• Facilitating virtual, webinars, and in-person classrooms for content Delivery
• Facilitating New Office Openings (which includes up to 50% travel per month)

Franchise Owners spend up to 16 weeks preparing for their GoLive week, and learning the Best Demonstrated Practices of the system. During onboarding, the Training and Onboarding Specialist (TOS) guides Owners through setting up their business and ensure best demonstrated practices are followed. The TOS performs daily administrative duties while documenting and facilitating all relevant conversations with Owners and their staff. In addition, there is an emphasis to expose new owners early to Ace Handyman Services' culture, model, and Service Path. Depending on needs, the TOS may perform the initial on-site visit during GO Live to reinforce that training and bolster the confidence of the Franchise Owner's new TEAM.

What you need to succeed :

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits

Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts :

Create Job Alert

About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer

Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state / local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic / general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.