TENANT SERVICES COORDINATOR

Job Description

Job Description

Tenant Services Coordinator

Full-Time

Philadelphia, PA

Position Summary

The Tenant Services Coordinator position is primarily responsible for the overall management of housing services. The TSC will communicate and coordinate with a variety of stakeholders to maintain permanent housing for the individuals served.

The Tenant Services Coordinator will be required to meet with participants and team members in the field to provide service delivery or for quality assurance purposes. This may include the need to use public transportation and walking to locations in both warm and cold weather conditions throughout the year.

Essential Duties and Functions

Mobile Work- Need to have the ability to be mobile to meet with program participants independently in the community and at their residences.

Encounters

Initial contact with participant occurs during intake process.

Must make Face-to-Face contact with participants Bi-Yearly.

Maintain monthly phone contact with participant.

Documentation

Encounter Notes must be entered into database within 24-48 hours of the encounter.

Training- Completing Assigned Training quizzes, and confirmed understanding on how to implement what was learned. Attend TURN Workshop, Reasonable Accommodation, and Fair Housing trainings.

Disciplinary History- Adherence to RHD policies including call outs, professionalism, and other program and organizational standards. Complying with all requirements listed in TSC Guidelines.

TSC Position Duties

• Follow Funder Tenant Services Guidelines related to service provision, documentation and communication Acquire, demonstrate, and train staff and individuals in “best practice” housing knowledge for all eligible populations.
• Develop expert knowledge of leasing requirements for all PSH units; HUD Section 8 and other housing regulations; the landlord / tenant laws, and Fair Housing issues.
• Serve as a liaison and respond to all requests within 24 hours for the tenant and their property manager as well as the county Tenant Services Liaison (TSL).
• Communicate with the CSS staff regarding concurrent review, level of care, and relevant changes / amendments.
• Maintain proactive communication with all assigned property managers.
• Identify and respond to issues and concerns of property managers.
• During the Move-In phase, collaborate with the Participant / Service Team to ensure that he or she understands the lease agreement and his or her responsibility for timely rent payment and apartment maintenance and that the lease agreement properly reflects the landlord’s responsibilities.
• Provide housing stabilization services focusing on helping each person remain in permanent housing through regular contact to assure safety and welfare and monitor the condition of the apartment.
• Help each person to access and maintain entitlement benefits.
• Make service referrals and coordinate services with other providers to avoid duplication.
• Develop and maintain tracking mechanisms for information as required by TSL and Lead agency administration.
• Advocate on the participant’s behalf with landlords, service providers, and others in the community with whom the individual has contact.

Assist participant in meeting tenant obligations for timely rent payments and apartment maintenance.

Coordination - Related Responsibilities

Qualifications

Education

Bachelor’s Degree in human services field including social work, psychology or related field from an accredited institution and three years residential and / or supported housing experience .

Master’s degree preferred in human services field including social work, psychology or related field from an accredited institution and one year residential and / or supported housing experience .

CPRP certification preferred

Two years of experience in the effective provision of direct or supervisory services related to housing for individuals in mental health recovery.

Must be proficient in Microsoft Office Suite

Experience in entering data and using Electronic Health Record.

Other Requirements / Certifications

Valid driver’s license

State police clearance

Child abuse clearance

FBI clearance

Hazard and Atmospheric Conditions

Additional Special Working Conditions : Will at times be entering consumer households where conditions are unknown.

Physical requirements

Lifting Requirements

X Sedentary : exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently or constantly to left, carry, push, pull or move objects (including self). Most work involves sitting majority of the time.

X Light : exerting up to 20 pounds of force frequently, and / or negligible amount of force constantly to move objects. The use of arm and / or leg control requires force greater than sedentary, but worker still sits majority of time.

Physical Requirements

X Stand or Sit (stationary position)

X Walk

X Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)

X Climb (stairs / ladders)

X Talk / Hear (communicate, converse, convey, express / exchange information)

X See (detect, identify, recognize, inspect, assess)

X Pushing or Pulling

X Repetitive Motion

X Reaching (high or low)

X Bend, Kneel, Stoop, Crouch or Crawl (position self, move)

Additional Requirements : Ability to get in and out of vehicles (vans, cars, pickup trucks), operate motor vehicles

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy / childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.