Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Scarborough, Maine. This contract position is ideal for someone who thrives in fast-paced environments and enjoys helping customers resolve inquiries effectively. If you excel in communication and organization, we encourage you to apply.

Responsibilities :

• Respond to incoming calls and address customer inquiries or concerns with great attention to detail.
• Provide exceptional service, ensuring customer satisfaction.
• Accurately perform data entry tasks to maintain updated and organized records.
• Manage both inbound and outbound calls to support customer needs.
• Utilize Microsoft Excel and Word to prepare and update reports or documentation.
• Process orders efficiently and ensure timely follow-up.
• Schedule appointments and coordinate with clients or internal teams as needed.
• Maintain a high level of attention to detail in all customer interactions.
• Proven experience in handling inbound calls within a customer service or call center setting.
• Strong proficiency in data entry and order processing tasks.
• Familiarity with Microsoft Excel and Word for documentation and reporting purposes.
• Demonstrated ability to manage inbound and outbound calls effectively.
• Excellent organizational skills and the ability to schedule appointments accurately.
• Strong interpersonal communication skills with a customer-focused approach.
• Ability to multitask and work efficiently in a fast-paced environment.